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QUESTION 61
Your company has a Dynamics CRM organization that has the following characteristics:

– The organization has 1,000 active users.
– The users access CRM by using the web client and mobile devices.
– Managers are responsible for updating all of the account records.
– All of the users are responsible for creating and updating case records.

The company is evaluating whether to implement Unified Service Desk.
You need to identify the characteristic of the company that will prevent the successful use of Unified What should you identify?

A.    Managers are responsible for updating alt of the account records.
B.    The users access CRM by using the web client and mobile devices.
C.    The company has 1,000 active users.
D.    All of the users are responsible for creating and updating case records.

(more…)

May 15th, 2017

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QUESTION 41
You are working on a case that pertains to a common issue encountered by customers.
You discover a new solution to resolve the issue.
You need to ensure that all users can find the new solution.
What should you do?

A.    Create a knowledge article.
B.    Create a solution file.
C.    Assign the case to a team that includes all of the users
D.    Share the case with all of the users.

(more…)

May 13th, 2017

Posted In: MB2-714 Dumps, MB2-714 Exam Questions, MB2-714 New Questions, MB2-714 PDF, MB2-714 VCE, Microsoft Exam

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2017 May Microsoft Official New Released MB2-714 Dumps in Lead2pass.com!

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Following questions and answers are all new published by Microsoft Official Exam Center: http://www.lead2pass.com/mb2-714.html

QUESTION 21
You are evaluating whether to use a standard or an enhanced service level agreement (SLA). You need to identify a characteristic of a standard SLA.
What should you identify?

A.    The SLA can be paused-
B.    The status can be tracked directly from the case form .
C.    Actions can be triggered based on specific success catena .
D.    The failure time is tracked .

(more…)

May 13th, 2017

Posted In: MB2-714 Dumps, MB2-714 Exam Questions, MB2-714 New Questions, MB2-714 PDF, MB2-714 VCE, Microsoft Exam

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2017 May Microsoft Official New Released MB2-714 Dumps in Lead2pass.com!

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Following questions and answers are all new published by Microsoft Official Exam Center: http://www.lead2pass.com/mb2-714.html

QUESTION 1
Your team uses the Dynamics CRM knowledge base.
You do not use the interactive service hub.
You use articles to resolve cases
You have an article template named ArticleTemplate1.
You publish articles that use ArticleTemplate1.
You need to prevent ArticleTemplate1 from being used to create any more articles.
The solution must ensure that existing articles remain available.
What should you do?

A.    Modify the properties of ArticteTemplate1.
B.    Delete ArticteTemplate1.
C.    Deactivate ArticleTemplate1.
D.    Remove ArticleTemplate1 from the default solution.

(more…)

May 13th, 2017

Posted In: MB2-714 Dumps, MB2-714 Exam Questions, MB2-714 New Questions, MB2-714 PDF, MB2-714 VCE, Microsoft Exam

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2017 April Microsoft Official New Released MB2-714 Dumps in Lead2pass.com!

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QUESTION 61
Your company has a Dynamics CRM organization that has the following characteristics:

– The organization has 1,000 active users.
– The users access CRM by using the web client and mobile devices.
– Managers are responsible for updating all of the account records.
– All of the users are responsible for creating and updating case records.

The company is evaluating whether to implement Unified Service Desk.
You need to identify the characteristic of the company that will prevent the successful use of Unified What should you identify?

A.    Managers are responsible for updating alt of the account records.
B.    The users access CRM by using the web client and mobile devices.
C.    The company has 1,000 active users.
D.    All of the users are responsible for creating and updating case records.

(more…)

April 27th, 2017

Posted In: MB2-714 Dumps, MB2-714 Exam Questions, MB2-714 New Questions, MB2-714 PDF, MB2-714 VCE, Microsoft Exam

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2017 April Microsoft Official New Released MB2-714 Dumps in Lead2pass.com!

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Following questions and answers are all new published by Microsoft Official Exam Center: http://www.lead2pass.com/mb2-714.html

QUESTION 46
You use the interactive service hub for knowledge articles.
You need to identify which information can be gathered from the Analytics tab of a knowledge article.
What should you identify?

A.    the cases that use the article and the number of views per case
B.    the customer service representatives who viewed the article and the number of views per case
C.    a helpfulness rating for the article and the cases that use the article
D.    a helpfulness rating for the article and the customer service representatives who viewed the article.

(more…)

April 27th, 2017

Posted In: MB2-714 Dumps, MB2-714 Exam Questions, MB2-714 New Questions, MB2-714 PDF, MB2-714 VCE, Microsoft Exam

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Following questions and answers are all new published by Microsoft Official Exam Center: http://www.lead2pass.com/mb2-714.html

QUESTION 31
You plan to create a service activity.
You need to identify which resources can be added to the service activity.
What are two possible resources that you can add to the service activity? Each correct answer presents a complete solution,

A.    a user
B.    a territory
C.    a business unit
D.    a facility

(more…)

April 27th, 2017

Posted In: MB2-714 Dumps, MB2-714 Exam Questions, MB2-714 New Questions, MB2-714 PDF, MB2-714 VCE, Microsoft Exam

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QUESTION 16
You create an entitlement that decreases the total terms when cases are created.
You need to identify what will cause the value of the remaining terms of an entitlement to be incremented or decremented.
What are two possible causes that you can identify? Each correct answer presents a complete solution.

A.    when a case that is attached to the entitlement is resolved
B.    when the entitlement is attached to a new contact
C.    when a case that is attached to the entitlement is deleted
D.    when the entitlement is attached to a new case

(more…)

April 27th, 2017

Posted In: MB2-714 Dumps, MB2-714 Exam Questions, MB2-714 New Questions, MB2-714 PDF, MB2-714 VCE, Microsoft Exam

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Following questions and answers are all new published by Microsoft Official Exam Center: http://www.lead2pass.com/mb2-714.html

QUESTION 1
Your team uses the Dynamics CRM knowledge base.
You do not use the interactive service hub.
You use articles to resolve cases
You have an article template named ArticleTemplate1.
You publish articles that use ArticleTemplate1.
You need to prevent ArticleTemplate1 from being used to create any more articles.
The solution must ensure that existing articles remain available.
What should you do?

A.    Modify the properties of ArticteTemplate1.
B.    Delete ArticteTemplate1.
C.    Deactivate ArticleTemplate1.
D.    Remove ArticleTemplate1 from the default solution.

(more…)

April 27th, 2017

Posted In: MB2-714 Dumps, MB2-714 Exam Questions, MB2-714 New Questions, MB2-714 PDF, MB2-714 VCE, Microsoft Exam

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2017 March Microsoft Official New Released MB2-714 Dumps in Lead2pass.com!

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Following questions and answers are all new published by Microsoft Official Exam Center: http://www.lead2pass.com/mb2-714.html

QUESTION 71
You have a queue named Support.
You need to ensure that when a customer who has an active entitlement sends an email message to the Support queue, a case record is created automatically.
Which three field values should you set for the new automatic record creation and update rule? Each correct answer presents part of the solution.

A.    Set the queue field to your personal queue.
B.    Set the source type to Email
C.    Select Create records for email from unknown senders.
D.    Select Create case if a valid entitlement exists for the customer.
E.    Set the queue field to Support.

(more…)

March 31st, 2017

Posted In: MB2-714 Dumps, MB2-714 Exam Questions, MB2-714 New Questions, MB2-714 PDF, MB2-714 VCE, Microsoft Exam

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QUESTION 61
Your company has a Dynamics CRM organization that has the following characteristics:

– The organization has 1,000 active users.
– The users access CRM by using the web client and mobile devices.
– Managers are responsible for updating all of the account records.
– All of the users are responsible for creating and updating case records.

The company is evaluating whether to implement Unified Service Desk.
You need to identify the characteristic of the company that will prevent the successful use of Unified What should you identify?

A.    Managers are responsible for updating alt of the account records.
B.    The users access CRM by using the web client and mobile devices.
C.    The company has 1,000 active users.
D.    All of the users are responsible for creating and updating case records.

(more…)

March 31st, 2017

Posted In: MB2-714 Dumps, MB2-714 Exam Questions, MB2-714 New Questions, MB2-714 PDF, MB2-714 VCE, Microsoft Exam

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2017 March Microsoft Official New Released MB2-714 Dumps in Lead2pass.com!

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Following questions and answers are all new published by Microsoft Official Exam Center: http://www.lead2pass.com/mb2-714.html

QUESTION 51
The Base currency for your Dynamics CRM organization is US dollars.
You have an order that has a transaction currency in euros.
You need to identify which events will cause the exchange rate for the order to be recalculated. Which two events should you identity? Each correct answer presents a complete solution.

A.    The currency of the order record is updated.
B.    The exchange rates are updated in CRM.
C.    The order record is opened.
D.    The record state of the order record changes.

(more…)

March 31st, 2017

Posted In: MB2-714 Dumps, MB2-714 Exam Questions, MB2-714 New Questions, MB2-714 PDF, MB2-714 VCE, Microsoft Exam

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Following questions and answers are all new published by Microsoft Official Exam Center: http://www.lead2pass.com/mb2-714.html

QUESTION 41
You are working on a case that pertains to a common issue encountered by customers.
You discover a new solution to resolve the issue.
You need to ensure that all users can find the new solution.
What should you do?

A.    Create a knowledge article.
B.    Create a solution file.
C.    Assign the case to a team that includes all of the users
D.    Share the case with all of the users.

(more…)

March 31st, 2017

Posted In: MB2-714 Dumps, MB2-714 Exam Questions, MB2-714 New Questions, MB2-714 PDF, MB2-714 VCE, Microsoft Exam

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Following questions and answers are all new published by Microsoft Official Exam Center: http://www.lead2pass.com/mb2-714.html

QUESTION 31
You plan to create a service activity.
You need to identify which resources can be added to the service activity.
What are two possible resources that you can add to the service activity? Each correct answer presents a complete solution,

A.    a user
B.    a territory
C.    a business unit
D.    a facility

(more…)

March 30th, 2017

Posted In: MB2-714 Dumps, MB2-714 Exam Questions, MB2-714 New Questions, MB2-714 PDF, MB2-714 VCE, Microsoft Exam

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QUESTION 21
You are evaluating whether to use a standard or an enhanced service level agreement (SLA). You need to identify a characteristic of a standard SLA.
What should you identify?

A.    The SLA can be paused-
B.    The status can be tracked directly from the case form .
C.    Actions can be triggered based on specific success catena .
D.    The failure time is tracked .

(more…)

March 30th, 2017

Posted In: MB2-714 Dumps, MB2-714 Exam Questions, MB2-714 New Questions, MB2-714 PDF, MB2-714 VCE, Microsoft Exam

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QUESTION 11
You create a new case to which an enhanced service level agreement (SLA) is applied.
The SLA states that the case will be resolved in two hours.
You work on the case for 20 minutes, and then you discover that you require a password from the customer. The customer is unavailable, so you change the status reason of the case to On Hold. Forty minutes later, the customer sends you the password and you change the status reason of the case to In Progress.
You work on the case for 30 minutes, and then you change the cases status reason to On Hold, while you wait for a response from the customer. Twenty minutes later, you receive a response from the customer and you change the cases status reason to In Progress.
You work on the case for an additional 30 minutes, and then you change the case s status reason to Resolved.
How many minutes will the Resolve By KPI display for this case?

A.    30
B.    80
C.    110
D.    140

(more…)

March 30th, 2017

Posted In: MB2-714 Dumps, MB2-714 Exam Questions, MB2-714 New Questions, MB2-714 PDF, MB2-714 VCE, Microsoft Exam

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